FAQs

How much does shipping cost?

Shipping prices are based on the total weight of your order and delivery location. Prices start at absolutely zero depending on your location. Items shipped to the US generally vary from $6.00 for one of our lighter designs to $9.00 for mid-weight designs (or several designs shipped together). Your exact shipping cost will be calculated during checkout. If you would like to place a bulk order please contact us as we may be able to significantly reduce your shipping cost.

 

What happens if my order is lost or damaged during shipping?

It's rare, but items do go missing in the mail. It's not your fault, it's not ours either! However if your item fails to arrive we will send out an identical replacement free of charge. We generally first ask that you wait a little longer to see if the item arrives later than expected. If the item is damaged during shipping we usually ask for a photo to prove the damage to the item before sending out an identical replacement free of charge.


What is the wood you use for your designs?

Unless otherwise stated the wood is 3mm composite wood. We chose this as it cuts and engraves well. The lack of any strong grain in the wood means any engraved details stand out. We try to use the same color and tone of wood as much as possible to keep all our items looks uniform. Depending on the wood in stock, the designs may be slightly lighter or darker than the listing images.

 

Can I buy in bulk?

Yes you can. Please contact us first if you require a larger order and provide details of your requirements.

 

Do your items come framed?

No. All our items come unframed, but ready to come straight out of their packet and slotted into your chosen frame. If you like the frames used in our sample images you can purchase them yourself at any IKEA store near you (they are the RIBBA frames).